Customer Service

Office Hours

Monday – Friday, 8 am – 5 pm CST

• Holiday Schedule

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  Good Friday

  April 6, 2012

  Memorial Day

  May 28*, 2012

  Independence Day

  July 4, 2012

  Labor Day

  September 3*, 2012

  Thanksgiving Holiday

  November 29* & 30, 2012

  Christmas Holiday

  December 24* & 25, 2012

  New Year's

  December 31, 2012 & January 1, 2013

  *Office closes at 12 PM CST the previous business day.

ConnectFirst Customers

If you want to make changes to your ConnectFirst card back design you may email those changes to cf@d2design.com. Your are eligible for one free change per 12 month period.

Monthly Bulletin Program Customers

If you want to make changes to your bulletin service please contact an Account Executive at 800.221.5161 and take note of the 45 day production timeline below. Monthly Bulletins ARE NOT eligible for return or refund.

• Production Schedule

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  Production Month	Change Deadline
  January 2012	November 17, 2011
  February 2012	December 16, 2011
  March 2012	January 16, 2012
  April 2012	February 16, 2012
  May 2012	March 16, 2012
  June 2012	April 17, 2012
  July 2012	May 17, 2012
  August 2012	June 15, 2012
  September 2012	July 18, 2012
  October 2012	August 17, 2012
  November 2012	September 17, 2012
  December 2012	October 17, 2012

Web Support

• Phone & Email Support

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  Every IdentityPak website comes with 30 days of phone support (from the date of your training) and unlimited email support. Please contact our Web Experience Manager at jenny@d2design.com with questions regarding your website.

Bulletin Customers

• Returns or Damaged Orders

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  If for any reason you choose to return your shipment or would like to report an order error, please do so within 10 days for a full refund. To return your product or report errors with your shipment please call 800.221.5161 and request Return Merchandise Authorization. All returns must be in their original, unopened packaging, insured and have a Return Authorization Number on the shipping label. Returns with no Return Authorization Number will be rejected. Only full boxes containing 500 bulletins are eligible for return.
  
  Monthly and Clearance bulletins ARE NOT eligible for return or refund.
  
  Personalized and custom jobs are not eligible for refund or return. Customers are presented with and approve a project proof sheet; d2design cannot accept responsibility for errors made by the customer. If a printing error is made on d2’s part, we will reprint the project at our expense.

Billing

• QDo you send invoices in the mail?

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  A

  Starting in September of 2009, we switched to e-invoicing. We no longer send a hard copy invoice through the mail. You will receive an invoice as an attachment through email, to the email address we have on file for your billing email address.

• QIf you are just sending invoices through email, why did I receive a paper copy of a statement in the mail?

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  A

  We send the invoices through email, but a statement is to show any past due invoices you may have on your account. Since the invoice was not paid, we mail the statement to insure that you receive the information on your past due invoice.

• QWhat is the difference between Account Balance To Date and Invoice Total?

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  A

  The Account Balance To Date is the total amount that is due on your account on the invoice date. This may indicate that there is a past due invoice on your account. The Invoice Total is the total amount that is due on that particular invoice number.

• QI use your ConnectFirst Service and your Monthly Worship Guide Service, why is my Account Balance To Date a greater amount on one of the invoices?

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  A

  We bill for the Monthly Worship Guides on the 15th of every month and for the Connect First Service on the 16th of every month. The amount for your Connect First bill will reflect the amount that is due for the Monthly Worship Guides in the Account Balance To Date.